Within the casino, Customer Service is a fast-paced, diverse, always evolving atmosphere.  Our focus on customer service and guest experience is essential in rounding out the entertainment offerings at the casino.

Position Overview

The role of the Guest Services Representative is to ensure that the guest receives the best possible service.

Job Functions

• Perform cash out functions at the end of each shift.

• Keep work areas clean and tidy.

• Maintain a professional appearance.

• May be required to perform opening or closing duties.

• Assist in the responsible beverage service for guests.

• Perform Lottery Sales and Redemptions.

• Handle guest questions or concerns with professionalism and respect.

• Inform Supervisor of any concerns.

Requirements

• Minimum 1-year experience in Customer Service.

• Some work with a point of sale system an asset.

• Must be able to work Days, Evenings, Late Nights, Weekends and Holidays

Other Skills/Abilities

• Patience, teamwork, diplomacy, trustworthy, confidence, works well under pressure.

Working Conditions

• Fast paced, multi-unit, highly demanding, support department.

All applicants must be have excellent communication skills.

All applicants must be able to work evening closing shifts.

All applicants must complete a background check.

All applicants must have ProServe.

All applicants must be 18 years of age.

We thank all applicants, however, due to volume, only successful candidates will be contacted.

The Elbow River Casino is a first class entertainment establishment.  We set ourselves apart from our competition by having a great location, superior gaming and entertainment experiences, quality food services, and setting overall high standards for our delivery of customer service.  

Job Functions

• Wash all dishes in a timely manor.

• Cleaning and sanitizing equipment in compliance with AHS standards  

• Helping out with kitchen tasks as required

Requirements

• No experience required.

• Must be available to work until 12:am.

We offer 

• Group benefits 

• Employee meal discounts 

• Excellent location on LRT line 

All applicants must complete a background check.

All applicants must be 18 years of age.

To apply, please respond to the posting with your resume. (NO PHONE CALLS OR IN PERSON INQUIRIES)

We thank all applicants, however, due to volume, only successful candidates will be contacted. 

Priority will be given to candidates with previous experience in horse racing and off track betting.


Responsibilities:

• Organizational and time management skills.
• Ability to organize and communicate thoughts.
• Ability to carry out responsibilities with limited supervision.
• Maintains and balance float.
• Processing horse racing bets on specialized betting terminals.
• Provides basic technical support for betting machines, machine malfunction diagnosis which may include reporting any machine malfunction to service technician.
• Troubleshooting: reporting any suspicious activity to Supervisor or Security
• Preparation and maintenance of decoders and televisions.
• Identifies and reports counterfeit bills to Supervisor or Security.
• Follows all rules outlined by Canadian Pari-Mutuel Agency.
• Other duties as assigned.

Qualifications:

• Providing exceptional customer service.
•  Ability to demonstrate effective oral and written communication skills in English.
• Ability to multitask and handle a high-volume workload.
• Sharp mathematical skills to add and multiply numbers quickly. numerical combinations.

. 

Requirements:

• Must be 18 years of age.
• Must be able to pass a criminal background check.
• Related Off-Track Betting (OTB) experience preferred.
• Basic computer skills preferred.

Perks:

• Gratuities
• Staff discount
• Professional development opportunities
• Positive and supportive work environment

The role of the Food and Beverage Server is to ensure that the guest receives the best possible service.

Job Functions

• Provide food and beverage service to the customer.

• Perform cash out functions at the end of each shift.

• Keep work areas clean and tidy.

• Maintain professional appearance.

• May be required to perform opening or closing duties.

• Assist in the responsible beverage service of guests.

• Handle guest complaints with professionalism and respect.

• Inform Supervisor of any complaints.

Requirements

• Minimum 2 years experience as a Food and Beverage Server.

• Experience in a high volume beverage service environment.

• Experience in a busy environment an asset.

• Proficient in front office applications of POS.

Other Skills/Abilities

• Patience, teamwork, diplomacy, trustworthy, confidence, works well under pressure.

Working Conditions

• Fast paced, multi-unit, highly demanding, support department.

All applicants must complete a background check.

All applicants must have Pro Serve.

All applicants must be 18 years of age.

All applicants must be able to work weekends, evenings, late nights and holidays.

Position Overview

The role of the Food and Beverage Food Runner is to deliver food from the kitchen to the outlets within the casino, and to provide the best possible support to our buffet and lounge servers, and guests.

Job Functions

• Provide quick and efficient service.

• Assist in the food service process.

• Maintain professional appearance.

• Keep work areas clean and tidy.

• Take food and beverage orders.

• Perform opening and closing duties.

• Work with service staff in coordinating services to the guests.

• Set up and maintain supply of essential materials for bartenders and servers.

• Monitor table maintenance and help to clear and reset tables.

• Assist in the responsible beverage service of guests.

• Inform Supervisor of any complaints.

• Maintain stock levels of supplies (rolled cutlery, glassware, condiments, etc.)

Requirements

• Must be available to work on weekends and evenings.

• Experience in a Food and Beverage establishment an asset.

• Experience in a busy environment an asset.

• Must be able to spend long periods of time in constant motion.

• Must be able to read and write in English.

Other Skills/Abilities

• Patience, teamwork, diplomacy, trustworthy, confidence, works well under pressure.

Working conditions 

• Fast paced, multi-unit, highly demanding, supporting department.

All applicants must complete a background check.

All applicants must have Pro Serve.

All applicants must be 18 years of age.

TO APPLY, please respond to the posting with your resume.

We thank all applicants, however, due to volume, only successful candidates will be contacted.

The Elbow River Casino is a first class entertainment establishment.  We set ourselves apart from our competition with our great location, superior gaming and entertainment experiences, quality food services, and our overall high standards for the delivery of our customer service.  We are committed to our employees in providing fair and equitable treatment, good working conditions, opportunities for advancement, and competitive compensation.

Division:  Facilities

Position Overview

The Maintenance position inspects the facility for equipment, furnishings or other areas that are in need of repair.  The position reports to the Maintenance Supervisor.

Job Functions

·        Ensure public areas are maintained.

·        Complete maintenance repairs and replacement of items as required.

·        Complete repairs to ensure facilities, furnishings and equipment are in good repair and in good working order.

·        Provide maintenance or repairs for exterior and grounds, including repair in parking lots, signage, painting, maintenance for equipment (eg; snowblowers, lawn mower etc.), gardening, and assisting with snow/ice removal.

·        Ensure that work is done to regulations, standards and/or policies of the casino.

Requirements

·        Experience in maintenance and applicable training.

·        Professional knowledge or certification in HVAC, plumbing, electrical, mechanical equipment, water treatment and landscaping (preferred).

·        Experience in managing and directing the work of others.

·        Good client service skills.

·        Able to work independently, with minimal direction.

·        Good English communication skills.

·        Valid WHMIS certificate, familiar with Health & Safety, fire and building codes.

Other Skills/Abilities

·        Must be physically capable of walking or standing for long periods, some lifting, bending or other physical activities to complete work is required.

·        Available on call or after hours, on occasion.

Introduction:

We are seeking a skilled and experienced Dealer to join our team and ensuring that our guests have a positive experience. The candidate will have excellent communication and customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Deals table games in accordance with AGLC terms and conditions with AGLC regulations.
• Welcomes guest to the table
• Promotes and maintains the highest level of integrity and customer service.
• Will follow all the licensing laws, health and safety, and company policy’s & procedures.
• Preforms cash & chip transactions and ensures the integrity of the games.
• Other duties as assigned

Qualifications:

• Must be able to spend long periods of time in constant motion.
•  Communication skills both written and verbal.
• Ability to multitask and handle a high-volume workload.
• Sharp mathematical skills to add and multiply numbers quickly and memorize repeated numerical combinations.
• 1 years of demonstrated experience as a Multi-Game Dealer with knowledge in dealing Blackjack, Poker, Roulette, Baccarat. 

Requirements:

• Must be 18 years of age.
• The ability to successfully obtain a Criminal Record Check and receive a AGLC Gaming License
• AGLC Anti Money Laundering Certificate
• AGLC Deal Us In Level 1

Perks:

• Gratuities
• Completive Hourly Wage
• Staff discount
• Professional development opportunities
• Positive and supportive work environment

In the role of Bartender, reporting to the shift supervisor, you will provide exceptional customer service that our customers will remember. Your ability to work as a team player, combined with your service skills and your engaging personality, will ensure that our customers have a memorable experience. If you have the drive to excel passion for creating exceptional customer service and be a part of the leading gaming, entertainment & hospitality destination in Calgary, you have joined the right team!

Primary Responsibilities:

- Ability to take orders from the customers and servers, while providing quick and efficient service 

- Fast paced, multi-unit, highly demanding, support department

- Assist customers regarding menu items, and taking food and beverage orders in an informative and helpful way

- Ability to make & serve cocktails as per the Elbow River Casino’s preset standards

- Have full knowledge of beverage menu

- Responsible to ensure that all our customers leave with a positive dining experience

- Be aware of all Elbow River Casino and health & safety procedures, including Emergency Evacuation

- Follow all safety and sanitation policies when handling food and beverage

- Liaising and communicating effectively with all appropriate operational departments

- Developing & cultivating strong working relationships with all stakeholders (customers & colleagues alike)

- Perform opening and closing duties

- Perform daily inventory counts

- Generate orders to maintain daily stock levels

- Keep work areas clean and tidy

- Maintain professional appearance

- Work with service staff in coordination of beverage service to the customer

- Inform supervisor of any complaints. 

- Wash and put away glassware

- Maintain stock levels of supplies (beer, liquor, glassware, bar fruit, etc.)

- Change kegs and soda bibs

- Maintain the cleanliness of the bar

- Perform other duties as assigned or directed by the shift supervisor or managers

Requirements:

• Must have Proserve

• Must be available to work on weekends and statutory holidays 

• Ability to focus attention on customer needs, remaining calm and courteous at all times

• Minimum 2 years bartending experience

• Heavy lifting ability to lift up to 50  lbs

• Ability to give written and vocal instructions to the colleagues

• Must be able to read and write in English

• Ability to work under pressure with patience, teamwork, diplomacy, trustworthy, confidence

• Must be able to spend long periods of time standing

• Ability to work flexible hours when required (days, evening, nights, weekends and holidays)

Primary Responsibilities

• Consistently offer professional, friendly and engaging service

• Assist customers regarding menu items, in an informative and helpful way

• Serve all food and beverage items at the assigned work stations

• Have full knowledge of beverage and food menu

• Have full knowledge of all menu items being served

• Maintaining service areas

• Clearing tables and providing quality service to our customers

• Responsible to ensure all our customers leave with a positive dining experience

• Be aware of all health & safety procedures, including Emergency Evacuation

• Follow all safety and sanitation policies when handling food and beverage

• Liaising and communicating effectively with all appropriate operational departments.

• Developing & cultivating strong working relationships with all customers & colleagues alike

• Performing other duties as assigned or directed by the shift supervisor. 

• Perform cash out functions at the end of each shift.

• Maintain professional appearance.

• May be required to perform opening or closing duties.

Requirements:

• Ability to focus attention on customer needs, remaining calm and courteous

• Must have ProServe

• Must have a sense of urgency

• Handle customer complaints with professionalism and respect. Inform supervisor of any complaints. 

• Patience, teamwork, diplomacy, trustworthy, confidence, works well under pressure.

• Minimum 1 year experience as a food and beverage server or equivalent experience.

• Some work with a point of sale system an asset.

• Bartending experience a plus!

• Must be 18 years of age or older

• Must have employment eligibility in Canada

• Must be able to  work flexible hours when required (days, evening, nights, weekends and holidays)